Privacy Policy mycuci4 —
User Data Protection

1Information We Collect

Mycuci4 collects various types of information to keep our platform running smoothly and securely. This data is gathered through several channels — directly from you, automatically as you use the platform, and from legitimate third-party sources.

Information you provide directly:

• Full name, date of birth, and identification card number for the KYC verification process.
• Email address and mobile number for account communications and security.
• Payment method details including bank account or e-wallet information (full numbers are not stored — only the last few digits and bank name).
• Identity verification documents such as a copy of your national ID or passport during the KYC process.
• Any communications you send to our support team via live chat or email.

Information collected automatically:

• IP address, device type, operating system, and web browser version.
• Game session data including play time, wagering values, and game results.
• Transaction log data for every deposit and withdrawal.
• Location information at the country or city level based on IP address.
• Cookie data and platform usage for performance analysis and user experience improvement.

Data Type	Example	Primary Purposes
Identity Data	Name, IC, date of birth	Account verification & KYC
Contact Data	Email, phone number	Communication & Security
Financial Data	Payment methods, transaction history	Payment processing
Technical Data	IP, device, browser	Security & analytics
Game Data	Sessions, wagering, wins	Platform operations & compliance

2How We Use Your Data

Every piece of data we collect has a clear and lawful purpose. mycuci4 does not collect data beyond what is necessary to operate the platform properly. The following are the primary purposes for which your data is used:

• Account management: Creating, verifying, and managing your user account, including the required KYC process.
• Transaction processing: Processing deposits, withdrawals, and all financial transactions on the platform securely and accurately.
• Platform security: Detecting and preventing fraud, money laundering, account abuse, and any suspicious activity.
• Legal compliance: Meeting reporting and compliance obligations required by the relevant authorities.
• Customer support: Responding to enquiries, resolving complaints, and providing technical support to you.
• Service improvement: Analysing usage patterns to improve platform performance, introduce new features, and personalise your experience.
• Marketing communications: Sending information about promotions, bonuses, and the latest offers — only if you have given consent to receive such communications.

3Information Sharing with Third Parties

Mycuci4 does not sell, rent, or disclose your personal data to third parties for their own commercial purposes. However, there are limited situations where we need to share your information with certain parties to operate the platform:

• Payment providers: Providers such as DuitNow, FPX, TNG eWallet, Boost, GrabPay, and the USDT payment gateway receive the data necessary to process your transactions. All these providers are subject to strict data protection agreements.
• Game providers: Gaming software providers that supply slots, Live Casino, and other games receive only the session ID and minimum game data required to run the games. Your personal identity is not shared directly.
• Legal authorities: mycuci4 will disclose information where required by court order, regulatory directive, or applicable law, including mandatory reporting related to anti-money laundering compliance.
• Technical service providers: Cloud infrastructure providers, cybersecurity services, and analytics tools that help us operate the platform — all bound by strict confidentiality agreements.

In all data sharing cases, we ensure that the receiving parties have adequate data protection measures in place and use the data solely for the stated purposes.

4Cookies & Tracking Technologies

Mycuci4 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
• Performance Cookies: Collecting information about how you use the platform to help us understand which pages are frequently visited and where users encounter issues.
• Functional Cookies: Remembering your preferences such as language, display settings, and game preferences to make your experience more comfortable.
• Analytics Cookies: Used alongside our first-party analytics tools to understand overall platform usage patterns in aggregate and anonymised form.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect platform functionality. For more information on managing cookies, refer to your web browser's documentation.

5Data Security

Mycuci4 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or unlawful disclosure.

• 256-bit SSL/TLS encryption for all data transmitted between you and our platform.
• Encryption of sensitive data in databases using AES-256 standards.
• Two-factor authentication (2FA) for administrative and user account access.
• Continuous 24/7 security monitoring and intrusion detection systems.
• Periodic penetration testing by independent security experts to identify and address vulnerabilities.
• Mandatory data security training for all staff with access to user data.
• Regular data backup procedures to ensure recovery in the event of an unexpected incident.

6Data Retention

Mycuci4 retains your personal data only for as long as necessary for the purposes stated in this policy, or as required by applicable law.

• Active account data: Retained for as long as your account is active and for a specified period after account closure to fulfil legal obligations.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysia's financial and taxation legal requirements.
• KYC Documents: Retained for the duration of the active account plus 5 years after account closure for anti-money laundering compliance purposes.
• Support communication logs: Retained for 2 years from the date of last communication.
• Anonymised analytics data: May be retained longer as it cannot be linked to any specific individual.

Once the retention period expires, your data will be securely deleted or anonymised in accordance with established procedures.

7Your Rights as a User

As a mycuci4 user in Malaysia, you have the following rights regarding your personal data under the Personal Data Protection Act (PDPA) Malaysia:

To exercise any of the rights above, please contact our privacy team by email at support@mycuci4.app. We will process your request within 30 business days. In complex cases, this period may be extended with notice to you.

8Children's Data

Mycuci4 is strictly for users aged 18 and above. We do not knowingly collect or process personal data from anyone under 18. If we discover that a minor's data has been collected without our knowledge, it will be deleted immediately and the associated account will be closed.

If you believe your child has registered or used our platform, please contact us immediately at support@mycuci4.app and we will take immediate action.

9Cross-Border Data Transfers

In the course of platform operations, your data may be transferred to and stored on servers located outside Malaysia. When this occurs, mycuci4 ensures that such transfers are carried out with adequate safeguards, including:

• Use of approved standard contractual clauses for international data transfers.
• Ensuring that recipient countries maintain an equivalent or higher level of data protection.
• Binding data processing agreements with all third-party service providers involved.

10Changes to This Privacy Policy

Mycuci4 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or service improvements. When material changes occur, we will notify you through:

• Notices displayed on the homepage of our platform.
• Email sent to the address registered in your account for significant changes.
• Update the "Updated" date at the top of this document.

Your continued use of the mycuci4 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

11Contact Us for Privacy Matters

If you have any questions, concerns, or complaints regarding how we handle your personal data, mycuci4's privacy team is ready to assist you. We take every inquiry seriously and aim to respond within a reasonable timeframe.

For more information about the platform's terms of use, please refer to Terms and Conditions ours. If you need guidance on playing safely and responsibly, visit the Responsible Gaming ours.